Student Services Coordinator

About us

CDI College is Canada's largest private college network with over 50 years of educational excellence with 23 campuses in British Columbia, Alberta, Ontario, Quebec and Manitoba. Our innovation and dynamism shine through a range of forward-thinking programs. We are a leading Canadian career training institution, dedicated to quality education and student success. Established in 1970, we offer over 50 diploma and certifications programs across various disciplines such as business, healthcare, technology, and art and design.

Position: Student Services Coordinator
Reports to: Associate Campus Director
Job Status: Full time (On-site)

Start Date: Immediately.
Working Hours: Monday-Friday 9 am - 5:30 pm
Location: 176 Mayfield Common Edmonton, AB T5P 4B3
Salary: $42,000 - $45,000 Annually

Your Day to Day:

Specifically, the Student Services Coordinator will be responsible for:

Contributing to and monitoring the quality of the student academic experience by:

• Developing and supporting programs for students with academic, social, and personal issues that assist them in continuing, re-entering, and completing their academic programs (e.g., peer tutoring, orientation, and financial advising).
• Providing general guidance to students at risk of breaching school attendance and grade policies.
• Maintaining and updating student activity and grade boards.
• Supporting the college’s retention plan to enhance student success.
• Informing students about college policies and processes related to course registration, repeats, credit transfers, academic probation, and withdrawals.
• Promptly responding to and resolving student inquiries, complaints, and concerns.

Supporting the administrative functions of the campus to enhance the student experience by:

• Assisting campus staff and instructors with day-to-day administrative tasks.
• Collecting and maintaining accurate student records, including grades, attendance, and communications.
• Keeping policies, procedures, and filing systems up to date and performing data entry.
• Maintaining an updated list of external agencies for counseling and support referrals.
• Ensuring deadlines are met by following up on tasks and requests.
• Scheduling instructors and coordinating classrooms, equipment, and supplies.

Upholding the College standards by:

• Demonstrating professionalism, integrity, and respect for students, colleagues, and the College.
• Upholding College policies and procedures.
• Meeting internal and external educational quality standards.
• Exhibiting strong interpersonal skills in interactions with staff and students.

Performing other related duties such as:

• Providing reception relief.
• Participating in campus events like orientations, education fairs, and community engagements.

Education and Experience:

• Degree or diploma in a related field (Bachelor’s degree preferred).
• Basic training in office practices.
• 1-3 years of office experience in a service-oriented, fast-paced environment.

Nice To Have:

• Strong interpersonal skills.
• Keyboarding speed of 40 wpm with accuracy.
• Proficiency in MS Office (Word, Excel, Outlook) and basic troubleshooting of minor computer issues.
• Excellent organizational and multitasking abilities.
• Familiarity with office equipment (fax, photocopy machines).
• Experience with multi-line telephone systems.
• Accuracy, attention to detail, and the ability to complete tasks in a timely manner.
• Ability to work independently with minimal supervision.
• Good judgment and prioritization skills.
• Ability to maintain composure under pressure.
• Knowledge of the provincial Student Assistance Program.
• Understanding of the organization’s programs and services.
• Professional attitude and commitment to quality service.

Don’t hold back!—apply today, even if you do not tick every skills list. We cherish diverse skill sets, knowing your unique experiences and perspectives enrich our dynamic team.