General Manager

Prima Living, a proud member of the Primacorp group of companies, is leading the next generation of senior living in Canada with their Amenida brand. Guided by Primacorp's vision and resources, we're growing a network of vibrant, people-first communities that put compassion and connection at the heart of everything we do. Through cultural inclusivity, operational excellence, and genuine care, we're redefining what retirement living can be. Together, Prima Living and Primacorp are building a purpose-driven future where every resident feels valued, supported, and truly at home.

Location: Ottawa

Compensation: $80,000 to $100,000 base salary + performance bonus

Job Type: 1 year contract (Ongoing Fulltime)

Expected Start Date: As soon as possible 

Your Day to Day:
The General Manager’s duties will include, but are not limited to, the following: 

• Achieve revenue and profitability target and KPIs.
• Resident/Guest Relations: Ensure that services provided meet or exceed customer expectations.
• Improve service quality, operational efficiency, guest satisfaction, compliance standards, and financial performance.
• Team Leadership – recruiting, coaching, mentoring and managing the facility staff.
• Budgeting and Financial – develop site budgets and monitor revenue and expenses, analyze and develop reports to deliver to senior management.
• Marketing – lead marketing campaigns to achieve sale and revenue targets.
• Legal Compliance – ensure H&S standards are followed, work with various governing bodies as applicable to ensure contractual compliance.
• Operational – ensure the hotel  runs efficiently and effectively.
• Assist in creating and achieving realistic and attainable operational goals and profitability objectives.
• Coordinate capital improvement projects to maintain or upgrade quality standards, protect property image, and to protect the asset from neglect, damage, or deterioration.
• Achieve proper maintenance of the property through planned preventive maintenance programs for rooms & equipment.
• Other duties as assigned by management.

What You Bring to the Table: To be successful in the General Manager position, an individual must have and demonstrate the following:

Education and Experience

• A degree or diploma in Business Administration, Hospitality or Sales or a related field of study.
• Seven (7) years experience working in a Hotel, Sales or in the Hospitality industry.
• At least two (2) years experience as a Supervisor or Manager in a relevant industry.

Skills and Abilities

• Ability to communicate effectively in English, both orally and written.
• Thorough knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Excellent organizational skills to plan, organize and direct the operations of the facility
• Ability to multi-task, innovative, creative thinker, and Customer-service oriented.
• Be an engaging leader who is highly inclusive, inspiring, and able to relate to all employees.
• Knowledge of financial management techniques and practices.
• Demonstrates empathy and understanding of the needs of customers
• Ability to build and maintain effective interpersonal and team relationships
• Ability to provide leadership, direction, support and motivation 
• Conflict resolution skills.
• Ability to work independently with limited direction.
• Ability to work under pressure and maintain a calm focus during hectic periods.

Other Requirements

• Criminal record check and vulnerable persons search 
• Medical clearance
• On-call availability
• Must be willing to work the hours necessary to ensure the effective operation of the facility, which may include nights and weekends
• Must be prepared to respond to emergency situations
• Must successfully complete a criminal background check prior to hire, including a Vulnerable Sector Screening, in accordance with applicable provincial and federal regulations.

Don't hold back!- apply today, even if you do not tick every skills list. We cherish diverse skill sets, knowing your unique experiences and perspectives enrich our dynamic team.

We are proudly Canadian - rooted in our diverse communities, guided by our values, and committed to growing together from coast to coast.