Onsite Technical Support Tier II

About us

At Primacorp Ventures, we are all about creating opportunities and making a meaningful impact. Founded in 1995, we're the largest accredited independent post-secondary education group in Canada.  Yet, for us, this is just the opening act of our transformative journey!  

Position: Onsite Technical Support Tier II
Reports to: IT Manager
Job Status: Full Time, Onsite
Pay: 55,000-65,000 annually 
Location: Onsite — Brockville, Morrisburg, Renfrew, Pembroke 

Your Day to Day:

• Configure, maintain, and troubleshoot workstations, laptops, printers, network devices, internet connectivity, software applications, and AV systems
• Perform routine maintenance, updates, and system checks
• Diagnose and resolve hardware, software, and network issues
• Ensure systems meet security and operational standards
• Provide onsite and remote technical support to staff
• Set up user accounts, systems, and equipment for new employees
• Install and configure hardware and software
• Respond to service requests and incidents promptly
• Provide user training and technical guidance as needed
• Maintain accurate hardware and software inventories
• Track IT assets and lifecycle management
• Coordinate equipment deployment, replacement, and tracking
• Support IT projects, upgrades, and site openings
• Work with IT Operations on organizational initiatives
• Liaise with vendors and service providers as required
• Maintain technical documentation and support procedures
• Support multiple locations including Brockville, Morrisburg, Renfrew, Pembroke, and additional sites as assigned
• Regular travel required; occasional overnight stays may be necessary

What You Bring to the Table:

• Post-secondary education in Information Technology or related field
• 1–3 years of IT support experience
• Strong knowledge of Windows OS, Microsoft 365, computer hardware, peripherals, printers, basic networking, and AV equipment
• Strong troubleshooting and customer service skills
• Excellent communication and organizational abilities
• Ability to work independently and manage multiple priorities
• Experience supporting multiple locations
• Microsoft 365 administration experience
• Knowledge of Active Directory / Azure AD
• Experience with ticketing systems
• Valid driver’s license and access to reliable vehicle
• Field-based role with regular travel between locations and occasional overnight stays
• Fast-paced, multi-site IT support environment

Don’t hold back!—apply today, even if you do not tick every skills list. We cherish diverse skill sets, knowing your unique experiences and perspectives enrich our dynamic team.
We are proudly Canadian — rooted in our diverse communities, guided by our values, and committed to growing together from coast to coast.