Bilingual Call Center Specialist

About Us

Vancouver Career College (VaCC) is a leading private institution in British Columbia, known for its practical, hands-on learning approach, VaCC ensures students gain the skills needed for today's job market. The college's experienced instructors bring real-world expertise to the classroom, enhancing the learning experience. VaCC provides robust career services, including job placement assistance, to help students transition smoothly into their chosen careers. Accredited by the Private Training Institutions Regulatory Unit (PTIRU), VaCC maintains high educational standards and flexible learning options to meet diverse student needs. Founded in 1996, VaCC offers programs in healthcare, business, technology, education and trades.

Job Summary

The Bilingual Call Center Specialist is responsible for providing excellent customer service to current and prospective clients in both English and French. As the first point of contact, this role handles inbound calls professionally, follows established processes, and supports client engagement and appointment scheduling activities.

Job Status: Ongoing, Part-time

Start Date: ASAP

Salary: $19/hr

Key Responsibilities

• Deliver professional and consistent customer service for all inbound calls.
• Respond to inquiries from current and prospective clients in English and French.
• Identify client needs and refer calls to the appropriate departments when required.
• Support sales and recruitment objectives by identifying opportunities during client interactions.
• Maintain accurate records and update client information in internal systems.
• Track and report daily, weekly, and monthly activities as required.
• Assist the Appointment Setting team with scheduling appointments for prospective students.
• Follow established appointment-setting and customer engagement procedures.
• Maintain professionalism, integrity, and confidentiality in all interactions.
• Meet individual and team KPI targets.
• Perform other related duties as assigned.

Qualifications

Education & Experience

• High school diploma or equivalent.
• Minimum of two (2) years of experience in a call center or customer service environment.
• Experience in private post-secondary education or recruitment is considered an asset.

Skills & Competencies

• Bilingual in English and French with strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational and multitasking abilities.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving skills and ability to manage multiple priorities.
• Professional, positive, and customer-focused attitude.
• Ability to manage challenging situations with professionalism and empathy.

Don’t hold back!—apply today, even if you do not tick every skills list. We cherish diverse skill sets, knowing your unique experiences and perspectives enrich our dynamic team.
We are proudly Canadian — rooted in our diverse communities, guided by our values, and committed to growing together from coast to coast.